Usually have a lot of things to say. Just no mood to blog. =x
25 years old.
NUS graduate.
Now earning a living as someone who has to speak properly, spell properly, write properly.
No I'm not working for Sesame street!
moon phases |
ARCHIVE ARCHIVE ARCHIVE ARCHIVE
CLICK THESE:
é£å¤©å¨é©¬è·¯ä¸
å°±æ¯æ们幸ç¦çå¼å§
Monday, June 27, 2005
The Swensens debacle.
Swensen's sorry, offers sweetener
WE refer to the letter by Mr Nicholas Tan Wen-Yu, "Fire! But they were told to pay first before leaving" (June 24). .
We have taken a very serious view of this matter and would like to assure Mr Tan and all our customers that in such a situation, our utmost concern would always be the safety and well-being of both our customers as well as our staff. This cannot be compromised.
At the time the evacuation order was made, there was already a queue at the cashier's counter. Diners were then advised that there was an evacuation.
Our managers at that point tried to clear the process of cashiering quickly and were perhaps over-zealous in trying to close as many bills as possible.
In an event of an evacuation, our procedure calls for ceasing all activities immediately and this would include payment settlement. We apologise for the distress caused to Mr Tan and all other customers who might have felt the same.
Our safety procedures, among other standard operating procedures, form part of our managerial staff training.
Nevertheless, a retraining process and a reiteration of customer safety measures is being immediately undertaken and we have made it more comprehensive and added more focus to this aspect.
We will endeavour to continue to provide a safe, comfortable and enjoyable experience for all our diners at all times. We have certainly learnt from this experience. The management and staff at Swensen's Plaza Singapura sincerely apologise for the distress caused, and this weekend, would like to extend a waiver of service charge to all customers.
~
Haha. That was the previous weekend by the way. Wow no service charge over the weekend ley. So generous! Anyway I don't think it will affect them much. Will people pick on this issue and not patronise Swensens Plaza Sing? I don't think so.
~
Ate a lot yesterday. Princess P's best friend had a birthday cum farewell gathering to her place. She's going Australia in a week's time. The food was so nice. Long time since I had such yummy finger foods. Satay, fried wanton, popiah, etc. We also baked cookies to bring over. I'll post the pics later on...
It's monday, start of school for the young, start of work for the working, start of a mere monday for the meaningless. Time to watch OC. My vcr could function again.
triggering Mr Ng HS |
Swensen's sorry, offers sweetener
WE refer to the letter by Mr Nicholas Tan Wen-Yu, "Fire! But they were told to pay first before leaving" (June 24). .
We have taken a very serious view of this matter and would like to assure Mr Tan and all our customers that in such a situation, our utmost concern would always be the safety and well-being of both our customers as well as our staff. This cannot be compromised.
At the time the evacuation order was made, there was already a queue at the cashier's counter. Diners were then advised that there was an evacuation.
Our managers at that point tried to clear the process of cashiering quickly and were perhaps over-zealous in trying to close as many bills as possible.
In an event of an evacuation, our procedure calls for ceasing all activities immediately and this would include payment settlement. We apologise for the distress caused to Mr Tan and all other customers who might have felt the same.
Our safety procedures, among other standard operating procedures, form part of our managerial staff training.
Nevertheless, a retraining process and a reiteration of customer safety measures is being immediately undertaken and we have made it more comprehensive and added more focus to this aspect.
We will endeavour to continue to provide a safe, comfortable and enjoyable experience for all our diners at all times. We have certainly learnt from this experience. The management and staff at Swensen's Plaza Singapura sincerely apologise for the distress caused, and this weekend, would like to extend a waiver of service charge to all customers.
~
Haha. That was the previous weekend by the way. Wow no service charge over the weekend ley. So generous! Anyway I don't think it will affect them much. Will people pick on this issue and not patronise Swensens Plaza Sing? I don't think so.
~
Ate a lot yesterday. Princess P's best friend had a birthday cum farewell gathering to her place. She's going Australia in a week's time. The food was so nice. Long time since I had such yummy finger foods. Satay, fried wanton, popiah, etc. We also baked cookies to bring over. I'll post the pics later on...
It's monday, start of school for the young, start of work for the working, start of a mere monday for the meaningless. Time to watch OC. My vcr could function again.
triggering Mr Ng HS |